We know most of the country is starting to open up in different phases and so are we! Phase 1 starts 6/11/2020. Text below will explain our phases and what you can look forward to in the future.
Phase 1 - Doc's Diet will be opening their doors to new patients only while still operating via telephone for established patients. New patient visits are a more involved process, therefore they need to be done in person. We will only be allowing one patient in the office at a time. The visits have been spaced out to allow time for both in person visits and telephone consultations for established patients. With the practitioner's attention being split between in person and telephone visits, we will be having them call patients back as they have time to be on the phone. This helps us with keeping the phone lines open to receive calls without having patients on hold for too long. (Think of the new process like when you call into a call center and they give you the option to keep your place in line, but get a call back when an agent is free.) I know people are eager to get into the office and get B12 injections, unfortunately that still won't be an option at this time. We apologize for any inconvenience.
Phase 2 - Phase 1 will help us determine when we will be ready for phase 2, meaning we don't have a definite date for when phase 2 will happen. Once that day arrives, here is what it will look like. We will start seeing established patients along with new patients by appointment only and at intervals. There will be no walk-ins at this time and we will still be offering visits via telephone.
Phase 3 - This phase will take place once things are looking much more clear in regards to the coronavirus. We will start seeing established patients, along with new patients, allowing more than one patient in the office at a time. These visits will still be by appointment only and no walk-ins will be allowed. There will still be phone consultations going on at this time.
Final Phase - The last phase of the plan will be to open operations as they were prior to COVID-19 hitting us in March.
These are our current plans. As with any new plan and change, things will get worked out as we learn. Our main goal, is to keep our patients, our staff and all our loved ones as safe as possible. Please be patient with us as we solidify our plans moving forward, we are very much looking forward to seeing everyone in the office again soon! A HUGE thank you to everyone that has stuck with us through all of this. We cannot thank you enough for keeping us going!
Hello to all of our wonderful patients! We know things are quite different than what you’re used to here at Doc’s Diet, so we wanted to take a minute and answer some of the questions we’ve been getting…
Is your office open?
- Our office is closed to the public, but we are doing telephone visits and prescribing the diet pill for our established patients. If you have been into the office within the last six years, we should have a chart for you and you would be eligible for the phone visit program.
How can I get my medication?
- After a successful phone office visit and if the provider determines you are still appropriate for the diet medication, we are offering one of two ways to receive your medication;
- 1. The best way to get the diet pills is for you to pick up the medication at our office parking lot in Linden or Turlock. We will carefully hand the medication to you through your car window. Just drive to the office and call when you are here. We will run them out to you. You can pick them up during our normal business hours.
- 2. We can also mail a written prescription to your home. This method isn’t working very well for a couple reasons. There will be an additional cost at the pharmacy. The post office is swamped and mail is delayed for up to a week after we have sent it out. Some patients have had a hard time getting their prescription filled when taking it to the pharmacy. We will mail the prescription if you prefer- we wanted you to know of the issues that might make filling the prescription difficult. If you can’t get the prescription filled, no worries, drive out to the office and we will exchange the written prescription for a month’s supply of medication.
How much is the copay at the pharmacy?
- We have found that on average the pharmacy is charging about $30 for the medication. If you go to goodrx.com you can print out a coupon to take with you when you are picking up your prescription that should bring that cost down to around $10.
What do I need to have ready for the appointment?
- If you can get your weight and blood pressure at home, that would be helpful. We are not requiring it at this time, especially if you have to leave your house in order to get that information.
Can I still get the B12 shot?
- At this time, the B12 shot is not something we are able to offer. We are doing our best to keep the social distancing in place and in order to give an injection we would need to touch you. We do however, offer a B12 sublingual that will give you the same benefits, if taken every day. You can purchase that along with the phone visit for an additional $5 for a 30 day supply.
What are your hours?
- We are operating our phone lines during our normal business hours. Monday, Tuesday, Thursday and Friday from 8-5, closed for lunch from 1-2:30. Saturday 8-12. Closed Wednesday.
How do we pay?
- We will take a payment over the phone once your visit is complete via credit/debit card. If cash is your only option, we will accept cash as payment. The main reason we are discouraging cash payment is because it’s one more exchange of possible germs that we are trying to avoid as best we can. So, if you are able, please pay over the phone. Thank you for your understanding.
When will this all be over and your office open to the public again?
- We are keeping a close eye on the news regarding COVID-19. We are doing our best to follow the orders put in place by our President and our Governor. For that reason, we will not be opening our doors until the social distancing/stay home orders are lifted. We are not sure when that will be exactly but we will notify everyone as best we can once that time has come.
We appreciate your trust in us!!!
We’ve been working with telephone visits for a few weeks now, we are feeling settled into a flow and very happy with how everything is going. We have seen a great response from all of you which has warmed our hearts immensely. We want to check in and make sure everyone understands how things are working within Doc’s Diet and how we are available for all of you. Here is a breakdown of how the telephone visit works; You can call/email firstname.lastname@example.org and get on the schedule for a phone call- we will call you at the time you request… this will save you time waiting for our busy phone lines to be available. We will call you! We are also taking ‘call-in’ visits if you just call us and ask for a phone visit, we will try and help you right then – like a walk in, but it makes it a little easier for everyone if you schedule an appointment. Our phone lines are very busy so we have been experiencing some people having a hard time getting through on the phone lines. If you schedule an appointment, that means you don’t have to worry about getting through on the phone lines and that we will call you at your scheduled appointment time. We do ask that you allow a five minute window for the same reason as above; our phone lines are quite busy. When we call you for your appointment, your phone visit will last about 10 minutes. Our wonderful MAs will get your chart and ask you some routine information, you will then speak with the practitioner as if you were in the office together. The practitioner will ask you how things are going and make sure your health is in a good place. Your third stop in your phone office visit is to talk with the MA that will take your payment information. We will then take a $75 payment over the phone. We have one of two options for our patients to receive the medication. You can pick up the medication in our office parking lot. This is the best option. We ask that you do not get out of your car, just call us when you get to the parking lot and we will come out to you. There is no additional cost with this option. The other option is you can have a written prescription mailed to you. With this option, it will take about a week to receive that Rx in the mail (the post office is quite backed up with all the shipments going in and out at this time). You will have to take that written prescription to your local pharmacy and there will be an additional cost.
We hope all this information helps answer some of the questions you might have. If you have any more questions, or would like to set up a phone appointment without tying up the phone lines, please email us at email@example.com. We hope and pray that all of you are staying healthy, safe and sane out there. We miss your wonderful faces and can’t wait to see you again in person. Have a great day!